Refund Policy

Last updated: October 22, 2026

We want you to be satisfied with your purchase from melin. You may request a return within 30 days after your order is delivered.

Return eligibility

To qualify for a return, an item must be unused, unworn, and in the same condition in which it was received, with original tags and packaging when applicable. Keep your receipt or other proof of purchase.

To start a return, email support@meilins.it.com with your order number and the reason for the return. If approved, we will provide a prepaid return shipping label or an equivalent free return arrangement. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photos when possible. We will review the issue and make it right.

Items that cannot be returned

Certain items may not be returnable for health, safety, or legal reasons, including perishable goods, personalized products, hazardous materials, opened personal-care products, and gift cards. Final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@meilins.it.com.

This policy does not limit rights that cannot be waived under applicable law.